Comfort Web Design provides web hosting, email services and domain services.  Comfort Web Design reserves the right to suspend or cancel any client's access to any portion or all of Comfort Web services, when Comfort Web Design deems that the account has been used inappropriately.  Comfort Web Design reserves the right to refuse service and/or access to its servers to anyone.

User Policy

1. Illegal activities.  Comfort Web prohibits sites engaged in: Illegal activities including, but not limited to, storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.
Internet abuse including, but not limited to, spamming (unsolicited Emailing), distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming Comfort Web Design support staff.  Systems abuse including, but not limited to, use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, reselling CGI scripts.

2.Adult content: We do not allow the presentation, promotion or transmission of adult, pornographic or obscene images, text or other content. The determination of what is "adult content" and therefore prohibited shall be solely made by Comfort Web Design.

3.Policy Violations: Should a policy violation occur, Comfort Web Design reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Comfort Web Design , including but not limited to, Comfort Web Design system, servers, connectivity, reputation, business, service, network, operations, or equipment.  The policy violator may be charged a $500 clean up fee. 

Web Site Content

1.Each web site is required to have the Comfort Web Design signature on site, if the site designed by Comfort Web Design. No exceptions.

2. For clients maintaining their own content Comfort Web Design is not responsible for any lost files, information, or data. Should any data need to be recovered, there will be a charge of $100.  Comfort Web Design does not guarantee to possess the most current copy of a client's website except where we are providing site maintenance.

Support

Free customer support is provided via email and through 1-830-443-4614.  Billing inquiries will be answered within two business days.  Client agrees not to spam support.  Comfort Web Design does not provide custom programming and scripting, or web site consulting services as part of our hosting services.  Call or email for more details*

Payment Policy and Fees

We do not charge set-up fees on sites. The minimum contract period is 1 year.  All services are available in one year prepayment plans. Full payment is required before any hosting service is rendered, which includes renewals. All  payment-due notices will be sent by electronic mail.  No bills or invoices will be sent by postal mail or fax.  Prepayment is due each anniversary (one year) following the date the account was established.  Unlimited package sites are given thirty (30) days and within those thirty (30) days you may send unlimited graphics, photos, verbiage, page set-up, etc. After 30 days clients will be billed on a "As requested update basis" unless other arrangements have been agreed upon.   A complete layout change is a charge of $50.00+ per page. These annual contracts MUST stay on the server provided by Comfort Web Design during the contracted time. Changing servers will require a "buyout" of the design/rights, and the contracted maintenance becomes VOID.

Per-Page Accounts

Websites that are paid for on a "Per-Page" basis, are not subject to free text changes, search engine submission, keyword set up and submission and basic maintenance. All changes made to the pages are paid for al a cart. Per Page Accounts are one-time fees, but are not out-right owned by the client.

Payment Method

Comfort Web Design accepts only credit card payments (Visa, MasterCard, American Express)  made through Paypal.com  or by sending Checks, Cahiers Checks and Money Orders via U.S. Mail. (Keep in mind, making a payment through paypal will go through faster, and will ensure a quicker response.)

Refunds

You may cancel at anytime. If your cancellation is within in 15 days of your annual payment, you will receive a prorated refund that is based upon hours of work already invested into your site. Please keep in mind that your domain name, registration fee and server fee are never refundable - as you may continue to use our server without our design services. ($100.00 minimum server fee) We will not refund any fees after 15 days. Refunds will be returned to you within 45-60 days of the actual day of cancellation. Payment must be received or services will  not be rendered. If payment is not received on time the account will be cancelled.

Renewal Notification and Billing Schedule

Renewal notification is emailed to the billing contact thirty (30) days prior to the end of the billing cycle.

If Payment is not received via paypal.com or through the U.S. Mail BY THE DUE DATE the account will be temporarily shut off until payment is made.  Failure to pay within the following 10 days will result in cancellation.

Account Reactivation

If an account is cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $100.00 will be required prior to account reactivation.  Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and  check processing fees, as ell as the $100.00 reactivation fee. If an account was cancelled due to policy violation, Comfort Webs will not reactivate the account.

Refund Policy

If Comfort Web Designs terminates an account due to policy violation, there will be no refund.  Fees associated with additional features are non-refundable. Identity Packages and fees paid for marketing items are never refundable. If a contract is breeched at any time by the client, Comfort Webs reserves the right to refuse refunds - as services have already been rendered.

Cancellation

Comfort Web Design reserves the right to terminate service at any time.  If an account is terminated for a policy violation there will be no refund.  Comfort Web Design reserves the right to delete the policy-violating web site content without notice. Customers can cancel service at any time.  All account cancellations are to be requested through the client's control panel AND via email.  If the client requests cancellation, their account will be terminated at the end of the current billing cycle, or immediately.  If the client specifies immediate account termination, Comfort Web Design reserves the right to delete the web site contents without notice.  If an account is cancelled due to non-payment, Comfort Webs reserves the right to delete the web site contents without notice. Should the Comfort Web Design client decide to keep the web site content information for re-use, the content may be purchased at $250.00+, and the content will be forwarded to the new server and/or web designer. Because Comfort Web Design does not have a set-up fee, there are no exceptions to this policy. Designs must be paid for out-right.

Indemnification

Client agrees to defend, indemnify and hold harmless Comfort Webs against any liabilities arising out of defective products sold to customers from Comfort Webs servers, personal injury or property damage caused by products or services sold or distributed from Comfort Web Design servers, any material that infringes or allegedly infringes on the rights of a third party available from Comfort Web servers, and any material that libels or allegedly libels a third party available from Comfort Web servers.

Disclaimer

Comfort Web Design is not responsible for any damages to any client's business. Comfort Web Design makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Comfort Web Design web hosting and email service is at the client's sole risk. Comfort Web Design services are provided on an "as is, as available" basis. Comfort Web Design does not guarantee that our services will be uninterrupted or error free.  Comfort Web Design will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. In no circumstance will Comfort Web Design be liable for any claims resulting from the use or inability to use Comfort Web Design's services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Comfort Web Design servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

Comfort Web Designs reserves the right to revise our policies at any time.

By sending your payment you are agreeing to the terms and conditions set aside in our policies.

Comfort Web Designs reserves the right to refuse service to anyone at anytime.